SERU ( Safety , equality and regulatory understanding) for TFL taxi drivers

• Lectures: 1
• Quizzes: 4
• Students: 368
• Duration: 12 hours

Course Overview 

This vital training program lays the groundwork for understanding three key pillars of compliance and ethics: Safeguarding, Equality & Diversity, and Regulatory Frameworks. Tailored to align with industry standards—like transport licensing and care sector compliance—SERU empowers participants with the essential knowledge and skills to operate safely, legally, and inclusively, all while protecting vulnerable individuals and upholding the values of their organizations. 

Key Learning Objectives 

By the end of this course, participants will be equipped to: 

1. Safeguarding: 

   – Spot signs of abuse, neglect, and exploitation in both adults and children. 

   – Grasp the roles and responsibilities involved in safeguarding vulnerable individuals. 

   – Follow the right procedures for reporting concerns, including whistleblowing. 

   – Implement principles of safer working practices. 

   – Identify risks associated with modern slavery, trafficking, and radicalization, with an awareness of the Prevent Duty. 

2. Equality, Diversity & Inclusion (EDI): 

   – Understand key legislation, such as the Equality Act 2010, and the protected characteristics it covers. 

   – Recognize and challenge discrimination, harassment, victimization, and unconscious bias. 

   – Promote inclusive practices and respect for diversity in both workplace interactions and customer relations. 

   – Comprehend the idea of reasonable adjustments. 

   – Cultivate a culture of dignity and respect for everyone. 

3. Regulatory Understanding: 

   – Identify the relevant regulations and licensing requirements specific to the industry, like DVSA standards for transport, CQC for care, and Ofsted for education. 

   – Understand the organizational policies and procedures that stem from these regulations. 

   – Grasp the potential consequences of non-compliance, including legal, financial, and reputational risks. 

   – Recognize the role of regulatory bodies.    

– Keep accurate records when necessary

Course Content

Module 1: Safeguarding Fundamentals

• Understanding what abuse, vulnerability, and harm really mean.
• Exploring the different types of abuse: physical, emotional, sexual, financial, neglect, institutional, and discriminatory.
• An overview of safeguarding laws and principles, like the Care Act 2014 and the Children Act 2004.
• How to spot the signs and respond appropriately.
• Understanding reporting pathways and the importance of confidentiality.
• A look at safer recruitment practices and working methods.

Module 2: Equality, Diversity & Inclusion

• Insights into the Equality Act 2010 and its protected characteristics.
• Recognizing various forms of discrimination, including direct, indirect, harassment, and victimization.
• Strategies for promoting inclusion and tackling bias head-on.
• Becoming aware of unconscious bias.
• How to provide accessible services through reasonable adjustments.
• Creating a welcoming and inclusive environment for everyone.

Module 3: Regulatory Landscape & Compliance

• A comprehensive overview of key regulations and licensing requirements specific to the sector.
• Understanding your organization’s policies, such as the code of conduct, health and safety, and data protection/GDPR.
• The consequences of failing to comply with regulations.
• The role of regulatory bodies and the inspection process.
• The significance of keeping accurate records.
• Understanding personal responsibility and accountability in your role.

Module 4: Integration & Application

• Engaging with case studies and scenarios that apply SERU principles.
• Identifying complex situations where Safeguarding, EDI, and Regulations come together.
• Making ethical decisions in challenging circumstances.
• How to access support and resources when needed.

Assessment

There will be external assessment for the SERU course at TFL centre however , internal assessment will carry out through practice questions carefully design and align with the possible real exam questions covering the following areas.

• Knowledge checks sprinkled throughout the course to reinforce learning.
• A final assessment, which may include a multiple-choice quiz and scenario-based questions, to ensure understanding and competency.
• A Certificate of Completion will be awarded upon successful assessment.

Why Attend?

Help to learn and build confidence and attain knowledge and skills to pass the SERU test covering the areas

• Mandatory Compliance: This training meets essential licensing and regulatory requirements, such as those for taxi/PHV drivers in many areas of the UK.
• Enhanced Safety: It equips staff with the skills to effectively protect vulnerable individuals.
• Improved Service: It fosters fair, respectful, and inclusive interactions with all customers and colleagues.
• Reduced Risk: Helps to lower legal, financial, and reputational risks for both individuals and organisations.
• Professional Development: Fosters essential skills for ethical and responsible practices.

Entry requirement

 None. This is suitable for everyone across relevant sectors.